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Legal Entities

The Sales Centre Co and Simply Outsourcing Ltd (collectively referred to as 'we', 'us', or 'our'). Website: www.thesalescentre.co. Primary Contact: Charne Hugo. Email: charne@remote-pa.co. Phone: +44 2045 532600. We operate across the United Kingdom and the United States of America. All services are delivered digitally.

3.1 Introduction

The Sales Centre Co and Simply Outsourcing Ltd respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or engage our services.

3.2 Information We Collect

• Personal Data: Name, email address, telephone number, and other contact details you voluntarily provide.
• Derivative Data: IP address, browser type, operating system, and pages visited, collected automatically when you access our site.
• Financial Data: Payment information processed securely via Airwallex. We do not store full card details on our servers.
• Communications Data: Records of correspondence, including emails and service-related communications.
• Usage Data: Information about how you interact with our website and services.

3.3 How We Use Your Information

• Deliver and manage the services you have engaged us for
• Process payments securely through Airwallex
• Communicate with you about your account, services, and updates
• Comply with legal obligations in the UK and USA
• Prevent fraud and protect against unlawful activity
• Improve our website and service offering
• Send relevant marketing communications (with your consent)

3.4 Payment Processing via Airwallex

We use Airwallex as our payment service provider. Your financial data is transmitted directly to Airwallex and processed in accordance with their privacy policy and PCI-DSS security standards. We do not store your full payment card details. See www.airwallex.com.

3.5 Disclosure of Your Information

• Airwallex: For secure payment processing.
• Service delivery partners: Third parties who assist in delivering our services.
• Legal authorities: Where required by law or to protect our legal rights.
• Business successors: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

3.6 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Financial and contractual records are typically retained for six years in line with UK legal requirements.

3.7 Your Rights

• UK/EU users (UK GDPR / GDPR): Right to access, rectify, erase, restrict processing, data portability, and to object to processing.
• US users: Rights under applicable state privacy laws, including the right to know, delete, and opt out of data sales.

To exercise any of these rights, contact: terence@thesalescentre.co

3.8 Cookies

We use cookies and similar tracking technologies to improve your experience. You may control cookie preferences through your browser settings.

3.9 Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure.

3.10 Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children.

3.11 Contact for Privacy Matters

Data Controller: The Sales Centre Co / Simply Outsourcing Ltd. Contact: Mark Eberhardt — mark@thesalescentre.co — +44 2045 532600

1. Business Information

Legal Entities: The Sales Centre Co and Simply Outsourcing Ltd. Primary Contact: Charne Hugo. Email: charne@remote-pa.co. Phone: +44 2045 532600. We operate across the UK and USA. All services are delivered digitally.

2.1 Acceptance of Terms

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions.

2.2 Services Provided

• PA Services: We assign named Personal Assistants to deliver agreed services on behalf of clients in a timely, diligent, and professional manner. Services may include diary and inbox management, research, data entry, coordination, document preparation, and general administrative support.
• Digital Products: We resell and licence third-party digital products, including CRM systems and other business software, under our own branding for client use.

Any material change to the scope of services must be agreed in writing by both parties.

2.3 Service Delivery

All services are delivered digitally. Where a change of representative is necessary, the client will be given reasonable advance notice and a replacement of equivalent skill will be provided.

2.4 Payment Terms

Payments are processed securely via Airwallex. By purchasing our services, you authorise us to charge the agreed fees to your chosen payment method. We accept payment in GBP and USD. Applicable taxes will be applied in accordance with UK and US regulations.

2.5 Intellectual Property

All content, branding, and materials provided by us remain the intellectual property of The Sales Centre Co or Simply Outsourcing Ltd unless otherwise agreed in writing. White-label products are subject to the terms of the underlying software licence.

2.6 Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the total fees paid by you in the three months preceding the claim.

2.7 Governing Law

These Terms are governed by the laws of England and Wales for UK clients, and applicable US state law for US clients. Any disputes shall be subject to the exclusive jurisdiction of the relevant courts.

2.8 Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services following any changes constitutes acceptance of the revised Terms.

4.1 Digital Services

As all services are digital in nature, there are no physical products to return. All refund requests are assessed on a case-by-case basis.

4.2 How to Request a Refund

Please contact us within a reasonable timeframe: Email xander@remote-pa.co or call +44 2045 532600. Include your name, the service in question, date of purchase, and reason for your request.

4.3 Assessment Criteria

Refund eligibility may be considered where the service was not delivered as described, a technical fault on our part prevented delivery, or there has been a billing error or duplicate charge.

Refunds will not typically be issued where the service has been fully delivered as agreed, the request is based on a change of mind after service commencement, or the client has been in breach of our Terms and Conditions.

4.4 Refund Processing

Approved refunds will be processed via Airwallex back to the original payment method. Processing times are typically 5–10 business days.

4.5 UK Consumer Rights

UK clients have statutory rights under the Consumer Rights Act 2015. Nothing in this policy affects those rights. Digital services not conforming to what was agreed may be entitled to a repeat performance or, where that is not possible, a price reduction or full refund.

4.6 Subscription & Ongoing Services

Cancellations must be made in accordance with the notice period specified in your service contract. Payments already processed prior to a valid cancellation request are non-refundable unless a service failure has occurred.

5.1 Digital Delivery

All services are delivered digitally. There are no physical goods and therefore no shipping or postal delivery applies.

5.2 Remote PA Services

Commencement: Services begin on the start date confirmed in your service agreement, or within a reasonable period following receipt of all required onboarding materials including access credentials and communication preferences.

Delivery: Services are performed remotely by a named Personal Assistant assigned to your account, operating in accordance with agreed task briefs and priorities established during onboarding.

Reporting: Progress updates are provided at intervals specified in your service agreement, including a summary of tasks completed, outstanding items, and priorities for the forthcoming period.

CRM and System Records: Where applicable, activity is logged in the client's designated CRM. The client is responsible for ensuring access credentials are provided and maintained throughout.

5.3 Digital Products

• Access is granted digitally, typically within 1–3 business days of confirmed payment.
• Onboarding instructions will be delivered to the email address provided at the time of purchase.
• Ongoing access is subject to the terms of the relevant software licence and your service agreement.

5.4 Service Commencement

If you have not received access or confirmation within the expected timeframe, please contact us at charne@remote-pa.co.

5.5 Disruption to Services

In the event of an unforeseen disruption, we will notify affected clients as soon as reasonably practicable and provide an estimated resolution timeline.

5.6 Non-Solicitation & Staff Protection

During the term of any service agreement and for twelve (12) months following termination, neither party shall directly or indirectly solicit, recruit, or hire any employee or contractor of the other party involved in delivering services under that agreement.

Where a client directly engages any representative introduced through our services without prior written consent, a transfer fee of £6,000 per individual will become immediately due and payable.